Refund Policy

Effective Date: October 2024
Brand: TRENLY

At TRENLY, customer satisfaction is our top priority. We want you to love your purchase — but if for any reason you are not completely satisfied, we are here to help. Please review our refund and return terms below.

1. Return & Refund Eligibility

  • You may request a return within 14 days of receiving your order.

  • To be eligible for a refund, items must be unused, unworn, and in their original packaging.

  • Returns that do not meet these conditions may not be accepted.

2. Defective or Damaged Products

  • If you receive a defective or damaged product, please contact us within 48 hours of delivery at support@trenly.com with clear photos and your order number.

  • Once the issue is verified, you may request a replacement or full refund.

3. Non-Refundable Items

Certain items cannot be returned or refunded for hygiene or customization reasons:

  • Personalized or custom-made products

  • Intimate items such as underwear or socks

  • Products that have been used, washed, or altered

4. Exchange Policy

  • We offer size exchanges if the requested size is available in stock.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Refund Process

  • Once your return is received and inspected, you will receive an email confirmation regarding your refund status.

  • If approved, your refund will be processed within 5–10 business days to your original payment method.

  • Please note that processing times may vary depending on your payment provider.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • First, check your bank or payment account again.

  • Then, contact your bank or credit card company — it may take some time before your refund is officially posted.

  • If you’ve done all this and still have not received your refund, please contact us at support@trenly.com.

7. Shipping Costs

  • Shipping fees are non-refundable.

  • If your refund is approved, only the product amount will be refunded (unless the item was defective).

8. Contact Us

For any questions regarding returns or refunds, please reach out to our customer service team at support@trenly.com.

TRENLY – Hassle-Free Returns, Honest Service, and Reliable Support.