Shipping Policy

Effective Date: October 2024
Brand: TRENLY

At TRENLY, we aim to deliver your orders quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver your purchases.

1. Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time

Estimated delivery time within Turkey: 1–5 business days after dispatch.
International shipping times may vary depending on the destination and customs clearance process.

3. Shipping Methods

Orders are shipped via reliable and trackable courier services.
Once your order has been shipped, you will receive a tracking number via email or SMS to monitor the delivery status.

4. Shipping Fees

Free shipping is available for orders that meet the minimum purchase amount specified on our website.
For orders below that threshold, shipping fees will be displayed at checkout before payment confirmation.

5. Delivery Conditions

Deliveries are made to the address provided by the customer during checkout.
Please ensure your delivery information is correct to avoid delays or returns.
If the package cannot be delivered due to incorrect or incomplete address details, re-delivery charges may apply.

6. Customs and Duties (for International Orders)

International orders may be subject to customs duties or import taxes imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping fee.

7. Damaged or Lost Packages

If your order arrives damaged, please contact us immediately with photos of the package and product.
In case of lost shipments, TRENLY will initiate an investigation with the courier and take the necessary steps for replacement or refund.

8. Order Tracking

You can track your order using the tracking number provided after shipment.
For any delivery inquiries, please contact our support team at

9. Changes and Updates

TRENLY reserves the right to update this Shipping Policy at any time. Any modifications will take effect upon publication on our website.

TRENLY – Fast, Reliable, and Customer-Focused Delivery Experience